Centro internacional de convenciones Las Américas - Cartagena de indias - Colombia - Las Américas Hotels Group

Mission

We make it easier for our clients to fulfill their dreams, have pleasant, unforgettable and successful experiences, while we strengthen our personal growth and the development of our talents, achieving sustainable profitability for the co-owners and generating value for suppliers and the community.


Mega

Be innovative, create, adapt spaces, products and services to captivate and retain our customers with high quality standards: be friendly, responsible and sustainable with the environment.


Comprehensive Policy

At HOTEL LAS AMÉRICAS, our commitment is to provide Accommodation, F&B, Entertainment and Complementary services that meet the requirements of our clients, legal provisions and industry standards with the minimum possible environmental impact.


We continually improve our sustainability, safety and health management at work, the quality in the provision of our services, the physical, mental and emotional well-being of our collaborators and social responsibility and business ethics in general, through the effective implementation of the management models NTC ISO 9001, NTS -TS 002, NTS -TS 006-1, NTC5133, S&ST, SAGRILAFT and compliance with our CODE OF ETHICS actively by collaborators, suppliers, contractors, sub-contractors, clients , guests and other interested parties.


We guarantee the identification, evaluation and control of the risks present in all activities carried out in the Hotel, implementing promotion and prevention activities that reduce the presence of accidents and occupational diseases.


We promote the safety and health of collaborators, suppliers, contractors, clients, guests, visitors and other interested parties and control any potential danger that threatens the Hotel's assets and the environment. We base our management on cutting-edge strategies, competent and committed personnel, adequate infrastructure, as a tool for sustainable profitability for our co-owners and other interested parties.

Corporate Values

    EXCELLENCE: We always do things in an outstanding way, seeking to exceed the expectations of our clients, achieving the maximum improvement of our services. INTEGRITY: We act with our collaborators, clients, suppliers and partners with transparency and fairness, being consistent between what we believe, we say and we do.DISCIPLINE: Compliance and adherence to norms and standards established by the company.WARMTH AND JOY: We create pleasant and happy experiences for our clients, owners, collaborators, suppliers and communities.


Cultural Principles

    We have integrity: We act with transparency and equity, being consistent in living the higher purpose. We measure the contribution: We understand the way we generate contribution to achieve results with excellence, seeking to exceed expectations. We innovate and manage experiences: We innovate and manage change, anticipating environmental challenges and promoting the best experience for our clients.We lead with warmth and joy: We lead with warmth and joy, building relationships based on trust.We choose to work with high standards for our clients: We choose to adhere to and comply with the established standards, seeking to enhance and improve our services and build customer loyalty. We are sustainable, we generate shared value: We are sustainable by integrating our principles and practices from equality, efficient business management and conservation of resources.