Terms and Conditions

Terms and Conditions

The entry and registration of minors to the hotel must be carried out by one of their parents with presentation of civil registry and identity card. In case of not being with their parents, it can be carried out by the responsible adult of the minor, duly authorized by at least one of the parents. The authorization must be writing signed and notarized by one of the parents and indicate that the child is under his care and responsibility. A copy of the authorization must be given at the ti

According to resolution 1956 of March 30, 2008, issued by the Ministry of Social Protection, smoking is prohibited in rooms, public areas, restaurants and lounges.

Colombian laws protect the minor from all forms of exploitation and sexual violence caused by domestic or foreign tourists. The contraventions to this principle carry the penal and administrative sanctions foreseen in the law 679 August 3 of 2001.

The national sales tax (19% ) is charged to the citizens of Colombia. Foreign tourists entering Colombia with visa pIP5, PTP-5, TP-11 are exempt. The tax is applied per room.

The rooms of Hotel Las Américas are 100% smoke free, so it is forbidden to consume or have any tobacco product on them. In case of failure to comply with this restriction will be charged to the room for the value equivalent to 0.32 legal monthly minimum wages in force, for the concept of disinfection of the linen

To protect credit card owners from fraud, it is mandatory that the guest presents the credit card used to make the reservation online, together with an official photo ID of the cardholder at check-in.The hotel reserves the right to reject the guest at check-in, for not meeting this requirement. If the cardholder is not the person staying at the hotel, the guest must present clear photocopies of the front and back of the credit card used and the cardholder’s photo ID, duly signed by the owner of the card.
The hotel can cancel a confirmed reservation, if it is suspected that a fraudulent card has been used. Therefore, the owner of a card used to guarantee a reservation, must be the same person that makes the reservation and enjoys hotel services. Otherwise, it is necessary to contact our Reservation Department for validation at the following e-mail: [email protected] or by calling +57 5 6723344 or +57 5 69360592 in the city of Cartagena – Colombia. IF YOU REGISTER WITH YOUR PET, ASSISTANCE DOG OR ANOTHER EMOTIONAL SUPPORT ANIMAL.
Please consider the restrictions and conditions of the PET HANDLING, ASSISTANCE DOG, GUIDE DOG, SERVICE DOG OR OTHER EMOTIONAL SUPPORT ANIMAL policy, which is published on the Hotel~3s website https://www.hotellasamericas.com.co/en/policy-dog-of-assistance-or-other-animal-of-emotional-support/
– Given its high level of danger, the entry of canine specimens that belong to one of the following breeds, their crosses or hybrids is prohibited: American Staffordshire Terrier, Bullmastiff, Dobermann, Dogo Argentino, French Mastiff, Brazilian Mastiff, Neapolitan Mastiff, Bull Terrier, Pit Bull Terrier, American Pit Bull Terrier, Canary Mastiff, Rottweiler, Amstaff, Tosa and those new races or mixtures of races that the national Government determines.

The Guest must deliver the following documents:
1. Current vaccination certificate including the latest rabies vaccine and specifying product name, vaccine-lot number, date of vaccination, validity and Veterinarian~3s Signature.
2. Service dog certificate signed by qualified personnel and issued by a national or international Centre, that belongs or is approved by the Colombian Association of Zootherapy and related activities (Asociación Colombiana de Zooterapia y actividades afines) or by the entity that the Colombian Agricultural Institute (Instituto Colombiano de Agricultura ICA), or whoever takes their place, authorizes . The card issued by these institutes must contain.

  • Animal’s picture.
  • The name and race to which it belongs.
  • Name and identification of animal’s handler or owner.
  • Date of issue and expiration.
  • Validity of vaccines and training Centre. (See Article Decree 1079 of 2015

In order to guarantee your reservation, it is necessary to confirm the total payment and the total number of nights reserved per room. It may be done through credit card payment.


For cancellations please contact our reservations department at [email protected]

Check-In: 15:00 Hours
Check-Out: 12:00 Hours

It is a pleasure for us to help you with early check-in, however, it is subject to availability at the time of your arrival. To guarantee room availability, we suggest booking the room from the day before the arrival date and it wil

Subject to availability. The hours and additional fees for Late Check-out are as follow:
1:00 pm – 6:00 pm. $200.000 + 19% Iva
After 6:00pm, the total amount of the reservation will be charged.

7. The national sales tax (19% ) is charged to the citizens of Colombia. Foreign tourists entering Colombia with visa pIP5, PTP-5, TP-11 are exempt. The tax is applied per room.

At the time of entering and guaranteeing the reservation, it will mean the acceptance of the terms and conditions, without the need for a conventional signature.