Terms and Conditions

Terms and Conditions

1. BOOKING PAYMENT
In order to guarantee your reservation, it is necessary to confirm the total payment and the total number of nights reserved per room. It may be done through credit card payment.

2. RESERVATIONS ARE SUBJECT TO AVAILABILITY

3. CANCELLATION AND CHARGE OF NO-SHOW
For cancellations please contact our reservations department at [email protected]

4. TIME OF CHECK-IN AND CHECK-OUT
Check-In: 15:00 Hours
Check-Out: 12:00 Hours

5. EARLY CHECK-IN
It is a pleasure for us to help you with early check-in, however, it is subject to availability at the time of your arrival. To guarantee room availability, we suggest booking the room from the day before the arrival date and it wil

6. LATE CHECK-OUT
Subject to availability. The hours and additional fees for Late Check-out are as follow:
1:00 pm – 6:00 pm. $200.000 + 19% Iva
After 6:00pm, the total amount of the reservation will be charged.

7. The national sales tax (19% ) is charged to the citizens of Colombia. Foreign tourists entering Colombia with visa pIP5, PTP-5, TP-11 are exempt. The tax is applied per room.

At the time of entering and guaranteeing the reservation, it will mean the acceptance of the terms and conditions, without the need for a conventional signature.

SPECIAL OFFERS